These days I’m doing a usability test on wemind.dk. What I find most interesting so far is that the participants seem to regard design mistakes as “intended messages: http://www.wemind.dk/om-wemind/profiler. It’s easy to see the mistake here (two of the profile pictures are out of line). The participants in the test sees that as if those two pictures are supposed to tell us that Anne and Hans Henrik hold a different position than the rest of the people depicted. Interesting because it points to a high degree of trust users have in products’ perfection. What happens to a user’s perception if that trust is broken?
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